Contact Us
Balancing your need to get solid answers to your questions with the limited resources we have available to offer them is a tricky business. The support levels we offer are commensurate with the license-level of the products we sell. Our available license levels recognize that those who spend more contribute more funding to our support organization. It also recognizes that there are many of you that are very capable and don't need to consume any support. We have purposely arranged our license-levels to permit you to pick and choose the options that best suit your situation. That being the case, we employ a strict support policy to balance everyone's competing interests.

You may contact us by submitting the form below. Someone will review your submission within the next two business days (US, CT), and, if appropriate, respond by email.

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Our mailing address & telephone numbers

LANimation Consulting Corporation
381 Casa Linda Plaza, #141
Dallas, Texas 75218
 

Phone: 214.324.3800
Fax: 214.853.9361
General Inquiries: info@lanimation.net
Support Inquiries: support@lanimation.net
 

General Support Policies

Our budget does not usually permit us to return phone calls 'in the blind'. Your best bet is to contact us by using this form or email first. If you are a registered user of one of our products for which phone support is included and you call and leave a message, please be sure to leave your company name (as we have it in our registration database) or your serial number and the best time to call. Note that only ConnectEase Gold and Silver product levels include phone support response. ConnectEase Consultant includes no phone support, but does include unlimited e-mail support. ConnectEase CHEAP! does not include ANY support responses, but the users of our CHEAP! product level may purchase support incidents ala carte.